Communication is a Process

Effective communication isn’t important to good management, it’s essential.  Troops can’t execute orders they don’t understand, consumers can’t respond to a confusing advertisement  Great plans can fall apart because of poor communication, so managers should strive to ensure that ideas are communicated effectively.  Thus, in an on-going series, we’ll discuss tactics that improve communication management and minimize the risk of disaster due to poor communication.  Let’s begin with a discussion of what communication is.

Many managers mistakenly believe that it is enough to simply articulate an idea.  Communication is the sum total of the idea being shared, how it is shared, and how it interacts with other ideas, some of which may be exclusive to one party.  It is this last factor, the interactive nature of communication, that requires it to be considered a dynamic, on-going process.

Successful Management Requires Trust

Managing a team successfully requires more than technical competence, as anyone who’s ever had a bad manager can tell you. Equally important is leadership and open communication (among other things). One often overlooked characteristic critical to these two former qualities is trust. By building trust with those you manage, you can elevate your potential for success and get more out of your employees. This will be first in a series of posts on the role of trust in management, the benefits it provides, and methods you can employ to build this critical quality.   Today I’ll discuss what trust is and why you, as a manager, should strive to build it with your team.

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